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Privacy Policy

Last Updated: January 2026

At Castkro Inc. ("Castkro," "we," "us," or "our"), we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our casting platform at www.castkro.com and www.castkaro.com (collectively, the "Platform").

This Privacy Policy applies to all users of the Platform, including performers, talent, casting directors, agents, and production companies. By using the Platform, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy.

If you do not agree with this Privacy Policy, please do not use the Platform.

Table of Contents

1. Information We Collect
2. How We Use Your Information
3. How We Share Your Information
4. Data Retention
5. Your Privacy Rights and Choices
6. Security of Your Information
7. Children's Privacy
8. International Data Transfers
9. Cookies and Tracking Technologies
10. Third-Party Links and Services
11. Changes to This Privacy Policy
12. Contact Us

1. Information We Collect

We collect several types of information to provide and improve our Platform services. The information we collect depends on how you use the Platform and which features you access.

1.1 Information You Provide Directly

Account Registration Information:

• Full name
• Email address
• Password (encrypted)
• Phone number
• Date of birth
• Account type (talent, casting director, agent, etc.)

Profile Information (Talent/Performers):

• Professional name / stage name
• Headshots and photographs
• Demo reels, voice samples, and video auditions
• Physical attributes (height, weight, eye color, hair color, etc.)
• Skills and special abilities
• Experience and credits
• Resume and biography
• Union affiliations (SAG-AFTRA, ACTRA, etc.)
• Representation information (agent, manager)
• Geographic location and willingness to travel
• Social media links

Profile Information (Casting Directors/Production):

• Company name and information
• Professional credentials and affiliations
• Past productions and projects
• Contact preferences

Casting and Audition Information:

• Casting call details and requirements
• Project descriptions and breakdowns
• Audition submissions and materials
• Application responses and cover letters
• Self-tape auditions and recordings
• Audition notes and feedback

Communications Data:

• Messages sent through the Platform
• Communication preferences
• Customer support inquiries and correspondence
• Feedback and reviews

Payment Information:

• Credit card information (processed securely by third-party payment processors)
• Billing address
• Transaction history
• Subscription details

1.2 Information Collected Automatically

Usage Information:

• Pages visited and features used
• Time spent on the Platform
• Search queries and filters applied
• Casting calls viewed and applied to
• Profiles viewed
• Clicks, scrolling, and navigation patterns

Device and Technical Information:

• IP address and geolocation (approximate)
• Browser type and version
• Operating system
• Device identifiers
• Screen resolution
• Referring URLs
• Connection type

1.3 Information from Third Parties

• Social media profile information (if you connect your accounts)
• Payment processors (transaction confirmations)
• Analytics providers
• Marketing partners
• Background check services (only with your explicit consent and where legally permitted)

2. How We Use Your Information

We use the information we collect for the following purposes:

2.1 Provide and Maintain the Platform

• Create and manage your account
• Display your profile to relevant users (talent profiles to casting directors, casting calls to talent)
• Process and facilitate audition submissions and applications
• Enable communication between users
• Process payments and subscriptions
• Provide customer support

2.2 Improve and Personalize User Experience

• Match talent with relevant casting opportunities
• Recommend profiles and casting calls based on preferences
• Analyze usage patterns to improve features
• Test new features and functionality
• Conduct research and analytics

2.3 Communications

• Send transactional emails (account confirmations, password resets, receipts)
• Notify you of new casting opportunities or applications
• Send platform updates and announcements
• Respond to inquiries and provide support
• Send marketing communications (with your consent, which you can withdraw)

2.4 Safety and Security

• Detect and prevent fraud, abuse, and illegal activity
• Enforce our Terms of Service
• Investigate and respond to safety concerns and user reports
• Verify identity and prevent unauthorized access
• Protect rights, property, and safety of Castkro and our users

2.5 Legal Compliance

• Comply with legal obligations and lawful requests
• Respond to subpoenas, court orders, or legal processes
• Establish, exercise, or defend legal claims

3. How We Share Your Information

Important: As a marketplace platform connecting talent with casting professionals, certain information sharing is fundamental to how the Platform operates. We do not sell your personal information to third parties.

3.1 Public Profile Information

When you create a profile on Castkro, certain information you provide is visible to other users as necessary for the Platform to function:

• Talent profiles are visible to casting directors, agents, and production companies searching for talent
• Casting calls are visible to talent users searching for opportunities
• Application materials submitted to casting calls are shared with the posting casting director
• You control what information appears in your public profile through your privacy settings

3.2 With Other Users

• When you apply to a casting call, the casting director receives your application materials
• When you communicate through Platform messaging, the recipient receives your messages
• When you are selected for a role, relevant parties receive your contact information

3.3 Service Providers

We share information with third-party service providers who perform services on our behalf:

• Cloud hosting and storage providers (AWS, Google Cloud, etc.)
• Payment processors (Stripe, PayPal, etc.)
• Email service providers
• Analytics providers (Google Analytics, etc.)
• Customer support tools
• Security and fraud prevention services

These providers are contractually obligated to use your information only as necessary to provide services to us and must maintain appropriate security measures.

3.4 Business Transfers

If Castkro is involved in a merger, acquisition, bankruptcy, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will notify you before your information is transferred and becomes subject to a different privacy policy.

3.5 Legal Requirements and Safety

We may disclose your information when required by law or when we believe in good faith that disclosure is necessary to:

• Comply with legal obligations, court orders, or lawful requests by public authorities
• Enforce our Terms of Service and other agreements
• Detect, prevent, or address fraud, security, or technical issues
• Protect against harm to the rights, property, or safety of Castkro, our users, or the public
• Cooperate with law enforcement investigations

3.6 With Your Consent

We may share your information in other circumstances with your explicit consent, such as:

• When you authorize third-party integrations
• When you participate in contests or promotions
• When you consent to have your profile featured in marketing materials

4. Data Retention

We retain your information for as long as necessary to provide the Platform services and fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

Retention Periods

• Active accounts: We retain your information for as long as your account is active
• Inactive accounts: If your account is inactive for 24 consecutive months, we may deactivate it and archive your data
• Deleted accounts: After you delete your account, we retain some information for up to 90 days to allow account recovery, then permanently delete personal information within 180 days
• Legal retention: Some information may be retained longer if required by law or for legitimate business purposes (e.g., fraud prevention, legal disputes)
• Financial records: Transaction records are retained for 7 years for tax and accounting purposes
• Communications: Support tickets and correspondence may be retained for up to 3 years

Even after deletion, some information may persist in backup systems for up to 90 days, or longer if required for legal compliance.

5. Your Privacy Rights and Choices

Depending on your location, you may have certain rights regarding your personal information. We honor these rights regardless of where you are located.

5.1 Access and Portability

You have the right to access your personal information and request a copy in a commonly used, machine-readable format. You can download most of your information directly from your account settings, or contact us at privacy@castkro.com to request a complete data export.

5.2 Correction and Update

You have the right to correct inaccurate or incomplete information. You can update most information directly in your account settings. If you need assistance, contact support@castkro.com.

5.3 Deletion

You have the right to request deletion of your personal information. You can delete your account through account settings, which will remove your profile and personal information within 180 days. Some information may be retained as described in Section 4 (Data Retention).

5.4 Object to Processing

You have the right to object to certain processing of your personal information, including:

• Marketing communications (opt out anytime via unsubscribe link or account settings)
• Personalized recommendations (disable in privacy settings)
• Analytics cookies (manage via cookie preferences)

5.5 Restrict Processing

You have the right to request that we restrict processing of your information in certain circumstances, such as while we verify the accuracy of disputed information.

5.6 Withdraw Consent

Where we process your information based on consent, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing before withdrawal.

5.7 Profile Visibility Controls

You can control the visibility of your profile through privacy settings:

• Make your profile searchable or unsearchable
• Control which information is publicly visible
• Manage who can contact you
• Block specific users

5.8 Do Not Sell My Personal Information (CCPA)

We do not sell your personal information. California residents have the right to request disclosure of what personal information we collect, use, and disclose. See Section 5.12 for CCPA-specific rights.

5.9 Exercising Your Rights

To exercise any of these rights, you can:

• Use your account settings for most changes
• Email us at privacy@castkro.com
• Contact support@castkro.com

We will respond to verified requests within 30 days (or as required by applicable law). We may request additional information to verify your identity before processing your request.

5.10 GDPR Rights (European Users)

If you are located in the European Economic Area (EEA), UK, or Switzerland, you have additional rights under the General Data Protection Regulation (GDPR):

• Right to lodge a complaint with your local data protection authority
• Right to know the legal basis for processing your data
• Right to data portability in structured, machine-readable format
• Right not to be subject to automated decision-making (we do not make automated decisions that significantly affect you)

5.11 PIPEDA Rights (Canadian Users)

If you are located in Canada, you have rights under the Personal Information Protection and Electronic Documents Act (PIPEDA):

• Right to access your personal information held by us
• Right to challenge the accuracy of your information
• Right to withdraw consent for marketing communications
• Right to file a complaint with the Privacy Commissioner of Canada

5.12 CCPA Rights (California Users)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):

• Right to Know: Request disclosure of categories and specific pieces of personal information collected
• Right to Delete: Request deletion of your personal information
• Right to Opt-Out: We do not sell personal information, so opt-out is not applicable
• Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights
• Authorized Agent: You may designate an authorized agent to make requests on your behalf

California Privacy Metrics: In the past 12 months:

• We have not sold any personal information
• Categories of personal information collected are listed in Section 1
• Business purposes for collection are listed in Section 2

6. Security of Your Information

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it against unauthorized access, alteration, disclosure, or destruction.

Security Measures

• Encryption: Data in transit is encrypted using TLS/SSL (HTTPS), and sensitive data at rest is encrypted
• Access Controls: Strict access controls limit who can access your information
• Authentication: Passwords are encrypted using industry-standard hashing algorithms
• Security Monitoring: We monitor for suspicious activity and potential security threats
• Regular Audits: We conduct regular security assessments and vulnerability testing
• Employee Training: Our team is trained on data protection and security practices
• Third-Party Security: We vet service providers for appropriate security measures

Your Responsibility: You are responsible for maintaining the confidentiality of your account credentials. Please use a strong, unique password and enable two-factor authentication if available. Never share your password with anyone.

Data Breach Notification: In the event of a data breach that affects your personal information, we will notify you and relevant authorities as required by applicable law, typically within 72 hours of discovery.

While we strive to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security, and you use the Platform at your own risk.

7. Children's Privacy

The entertainment industry includes performers of all ages, including minors. We take special care to protect the privacy of children who use our Platform.

7.1 Age Requirements

Users must be at least 18 years old to create an account independently. Users between 13 and 17 years old may use the Platform only with the involvement, supervision, and consent of a parent or legal guardian who agrees to be bound by our Terms of Service.

7.2 Parental Consent and Supervision

For users under 18:

• A parent or guardian must create and manage the account
• The parent/guardian is responsible for all activity on the account
• Parents/guardians control what information is shared in the minor's profile
• Parents/guardians must review and approve all communications and submissions
• Parents/guardians may request access to or deletion of their child's information at any time

7.3 Children Under 13

We do not knowingly collect personal information from children under 13 years old without verifiable parental consent. If we discover we have inadvertently collected information from a child under 13 without proper consent, we will delete that information immediately.

For Parents: If you believe your child under 13 has provided personal information to us without your consent, please contact us immediately at privacy@castkro.com, and we will delete the information.

7.4 Additional Protections for Minors

• Profiles for users under 18 are clearly marked
• Enhanced monitoring for inappropriate content or contact
• Strict enforcement of our safety policies
• Reporting mechanisms for suspicious behavior

8. International Data Transfers

Castkro is based in Canada, and our servers and service providers may be located in Canada, the United States, and other countries. By using the Platform, you acknowledge that your information may be transferred to and processed in countries other than your country of residence.

Different countries have different data protection laws, some of which may be less protective than the laws in your country. However, we take steps to ensure that your information receives an adequate level of protection wherever it is processed.

8.1 Transfers from the EEA/UK

If you are located in the EEA, UK, or Switzerland, transfers of your personal information to countries outside those regions are based on:

• Standard Contractual Clauses approved by the European Commission
• Adequacy decisions by the European Commission
• Your explicit consent to the transfer

8.2 Transfers from Canada

When we transfer personal information outside of Canada, we ensure that appropriate safeguards are in place as required by PIPEDA, including contractual commitments from service providers to protect your information.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your use of the Platform and to provide a better user experience.

9.1 Types of Cookies We Use

Essential Cookies:

Required for the Platform to function properly. These cookies enable core functionality such as security, authentication, and session management. You cannot opt out of essential cookies.

Functional Cookies:

Enable enhanced functionality and personalization, such as remembering your preferences, language settings, and search filters.

Analytics Cookies:

Help us understand how users interact with the Platform by collecting information about pages visited, time spent, and user journeys. We use services like Google Analytics.

Advertising/Marketing Cookies:

Used to deliver relevant advertisements and track ad campaign performance. These cookies may track your activity across different websites.

9.2 Third-Party Cookies

Some cookies are placed by third-party services that appear on our pages, including:

• Google Analytics
• Social media platforms (if you interact with embedded content)
• Payment processors
• Advertising networks

9.3 Managing Cookies

You can control and manage cookies in several ways:

• Use our cookie consent tool when you first visit the Platform
• Adjust your browser settings to refuse or delete cookies
• Opt out of Google Analytics: Google Analytics Opt-out
• Visit Your Online Choices or Digital Advertising Alliance

Note that blocking or deleting cookies may affect your ability to use certain features of the Platform.

9.4 Do Not Track Signals

Some browsers have "Do Not Track" features. Currently, there is no industry standard for responding to Do Not Track signals. At this time, our Platform does not respond to Do Not Track browser settings, but you can still control cookies as described above.

10. Third-Party Links and Services

The Platform may contain links to third-party websites, services, or resources that are not owned or controlled by Castkro, including:

• Social media platforms
• Production company websites
• Talent agency websites
• Industry resources and tools
• Third-party services integrated with the Platform

Important: We are not responsible for the privacy practices or content of third-party websites or services. When you leave our Platform, we encourage you to read the privacy policies of any website you visit. This Privacy Policy applies only to information collected by Castkro through the Platform.

If you choose to connect your Castkro account with third-party services (such as social media accounts), those services may have access to certain information from your Castkro profile in accordance with their own privacy policies and your settings on those platforms.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational, legal, or regulatory reasons. When we make changes, we will:

• Update the "Last Updated" date at the top of this Privacy Policy
• Post the revised Privacy Policy on the Platform
• For material changes, provide prominent notice on the Platform or send you an email notification

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of the Platform after changes become effective constitutes your acceptance of the revised Privacy Policy.

If you do not agree with any changes, you should discontinue use of the Platform and contact us to delete your account.

12. Contact Us

If you have questions, concerns, or complaints about this Privacy Policy or our privacy practices, please contact us:

Castkro Inc.

Privacy Officer

Email: safety@castkro.com

General Support: support@castkro.com

Safety Concerns: safety@castkro.com

Address: Castkro Talent Hub, 141, Khachran, Faridkot, Punjab 151202

We will respond to your inquiry within 30 days or as required by applicable law.

Regulatory Authorities

If you believe we have not adequately addressed your privacy concerns, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction:

Canada: Office of the Privacy Commissioner of Canada - www.priv.gc.ca
European Union: Your local Data Protection Authority - Find your DPA
United Kingdom: Information Commissioner's Office - www.ico.org.uk
California: California Privacy Protection Agency - www.cppa.ca.gov

By using the Castkro Platform, you acknowledge that you have read, understood, and agree to the collection, use, and disclosure of your information as described in this Privacy Policy.

This Privacy Policy was last updated on January 13, 2026.